Terms and Conditions

When registering the customer's personal data, the customer must ensure the accuracy and completeness of the data he provides. In the event of an error in the wording of the recipient's contact details, my best friend by Fabienne Troncy Consulting cannot be held responsible for the inability to deliver the product.

The prices are indicated in Euros € all taxes included, excluding delivery costs. The prices applied are those communicated on the site and confirmed to the customer during the validation of the order.

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The delivery costs are communicated to the customer on the summary of the order before the validation of the latter and are expressed inclusive of all taxes. These costs are the responsibility of the customer and are invoiced in addition to the selling price of the products. Customs clearance, payment of various duties or taxes upon delivery abroad remain the responsibility of the customer.

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We reserve the right to modify our prices at any time but we undertake to apply the prices indicated on the site at the time of your order.

The concept of ma meilleure amie being "slow fashion" therefore, to manufacture to order to generate little stock, therefore, to contribute to the environment, there is an approximate delay of 15 to 20 working days for the order.

For shipment to France, via Colissimo with signature, the shipping time will be approximately 2 to 3 days. For a Europe - EEC shipment via Colissimo International with signature, the time will be around 8 to 10 days or vary depending on the country and conditions of shipment.

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If the shipment or delivery time is delayed for various reasons, my best friend by Fabienne Troncy Consulting agrees to inform the customer by email, but will not be able to accept a cancellation or refund for this fact.

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We remind you that from an order reaching € 250, Fabienne Troncy Consulting covers the shipping costs.

We do not do standard exchange. If you want a new size, another model, or another color, all you have to do is re-order on the e-shop and send us a return request online for the item (s) to be returned to us at your expense.

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You have fourteen (14) days after receipt of your package to request a return.

Items must be returned (in their original packaging and packaging in recycled cardboard packaging with tissue paper) new, unworn, unwashed. Any item returned non-compliant or damaged will not be accepted in return.

In order to make a return request, we invite you to send us an email to contact@mameilleureamie.boutique.
Currently, returns are not offered for France and International orders. We thank you for your understanding.

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The return will be made to the address of the head office, below:

Fabienne Troncy Consulting
39 rue de la Berge
42300 ROANNE
FRANCE.

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Please note, if you do not make your return request online, and do not follow the return procedure, we will not be able to accept the package or refund the item of clothing.

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The refund will be made within a maximum period of fourteen (14) days following receipt of the products.

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If you have any questions, we will be happy to help you. You can contact us by email at contact@mameilleureamie.boutique.

The products offered for sale by ma meilleure amieare those appearing on the site on the day of consultation by the customer, within the limits of available stocks. In order to better inform the customer, my best friend by Fabienne Troncy Consulting, makes sure to offer a descriptive sheet for each product which will contain in addition to the photo the following elements: the price, the available sizes, the available colors, the composition, as well as the particular characteristics.

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Minimal differences between a product and its photograph may exist, this may vary depending in particular on the resolution or the definition of the colors of the customer's screen. It is also possible that non-substantial errors may appear in the description of the product sheet on the site, which the customer recognizes and accepts.

The customer selects the chosen products and adds them to his basket after having selected the desired size and reference. The basket located at the top right of the screen informs the customer that he has taken into account the selections by indicating the detail and the number of products.

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The customer checks the contents of his basket by clicking on "Basket" in order to have access to the summary of his order. The customer can then modify the quantities or delete one or more articles.

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The total amount including tax of the order, distinguishing on the one hand the price due for the products, and on the other hand the delivery costs, is then indicated in the summary. Once the order has been verified and if necessary modified, the customer validates his basket in order to finalize his order by clicking again on "order".

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If the customer has a promotional code, he must enter it in the space provided for this purpose in order to benefit from it.

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The customer must create an account, with his delivery and billing details in order to continue validating the order. If the Customer has a customer account, he will identify himself with his email address and password. The customer then checks all the information and clicks "continue" to continue with his order.

Online payment is made by the following means: credit card by Stripe (CB, Visa, Mastercard) or PayPal, using the Mollie secure server. The seller offers fully secure online payment.

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The customer must enter his bank card number, its validity date as well as the 3 numbers of the visual cryptogram on the back of his card. If payment is accepted, the customer will be redirected to an order confirmation screen on the said one. In the event of payment failure, the order will not be validated by us.

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Upon acceptance of payment, the customer will receive an order confirmation email, summarizing all the items ordered, the billing and delivery address and the date of delivery. The validation of the order by the customer and the order confirmation sent to the customer by email by Fabienne Troncy Consulting following the acceptance of payment constitute the conclusion of a sales contract between the Parties and acceptance of the General Conditions of Sale.

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ma meilleure amie reserves the right not to validate the order in the event of existing dispute (s) with the customer, abusive or abnormal exchanges and returns.

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The customer service of the site www.mameilleureamie.boutique is available to the customer for any questions relating to his order by email on contact@mameilleureamie.boutique

ma meilleure amie by Fabienne Troncy Consulting, collects a certain amount of information necessary to process orders. The information is strictly confidential.

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Fabienne Troncy Consulting undertakes to take all necessary precautions to ensure the security of its files and the protection of its computer system, and in particular to prevent the Customer's personal information from being distorted, damaged or that unauthorized third parties have access to it.

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In accordance with the "Informatique et Liberté" law of January 6, 1978, as amended by the law of August 6, 2004, the Customer has the right to access, rectify, modify and delete data concerning him. The Customer can exercise this right by sending an email, specifying his name, first name, email and postal address: fabiennetroncy.consulting@gmail.com